Refund Policy

1. Digital products

All AISoftware Design products are digital software licenses delivered immediately after payment. At checkout you request immediate delivery and acknowledge that, where the law allows, the right of withdrawal ends once your license key has been delivered.

2. When we refund

Even so, we will refund your purchase in full if:

• Your license was never delivered or could not be activated because of a fault on our side that we cannot fix within 7 days;
• You were charged twice for the same order;
• The product is materially different from its description on the product page;
• You request a refund within 14 days of purchase and have not yet used the Plan — for example, no final logo files downloaded, no website published, no templates or components exported.

3. When we don't refund

• Plans that have been used (files downloaded, sites published or assets exported) after the 14-day window, or once the usage has exceeded a reasonable evaluation;
• The $1–$5 entry and trial Plans, which exist so you can try the product first;
• Licenses terminated for breach of the Terms of Service.

4. Upgrades instead of refunds

If a Plan turns out to be too small, you don't need a refund: we'll credit what you paid toward a higher Plan of the same product.

5. How to request a refund

Email support@aisoftware-design.com with your Order ID and the reason for your request. We reply within 2 business days. Approved refunds go back to your original payment method within 5–10 business days, and the related license key is deactivated.

6. Your statutory rights

This policy does not limit any rights you have under mandatory consumer protection law in your country.